Lockin Smart Lock Installation Service Notice

To ensure the smooth progress of Lockin smart lock installation service, customers are kindly requested to note the following before making an appointment and installation:

1. Installation Scope and Basic Requirements

• Basic installation service is only applicable to wooden doors.
• Basic installation includes wooden door installation and ensuring the normal operation of mechanical keys.
• If installing on doors other than wooden doors or doors of other materials, a separate quotation will be provided.
• If the actual condition of the door, door frame, or lock hole at the site does not match expectations, the actual installation arrangement and cost will be subject to on-site evaluation.
• The installation area must be kept clear to avoid moving furniture or frequent entry and exit during construction, allowing installers to carry out their work.

2. On-site Installation Time

• Customers must ensure someone is present on-site during the scheduled appointment to receive the installer and allow access to the work area.
• If the installer arrives and is unable to proceed with the work due to no one being present, inability to enter, or other reasons not attributable to our company, a $300 on-site fee will be charged.
• If a re-scheduling of the installation date is required, the customer must make a new appointment, and related fees and arrangements will be subject to our company's notification.

3. Change and Cancellation of Installation

• Customers who need to change a confirmed installation date must notify our company at least two working days before the installation date.
• Late changes or cancellations will incur a $300 administrative fee.
• If rescheduling is required due to severe weather, including black or red rainstorm warnings, typhoon signal No. 8 or above, or extreme weather warnings, our company will arrange an alternative installation date with the customer.
• Actual arrangements for rescheduling due to weather will depend on weather and traffic conditions.

4. Construction and Installation Notes

• Wood chips, dust, and other waste may be generated during construction. The installation service does not include related cleanup; customers are kindly requested to arrange their own cleanup.
• Installers are only responsible for the basic installation of the smart lock and operational instructions.
• If additional modifications, use of special accessories, or handling of non-standard door types are required, related costs will be quoted separately.
• If the on-site environment or door condition is unsuitable for installation, installers have the right to suspend or refuse construction to ensure product and user safety.

5. Surcharge for Remote Areas and Stairs

The following surcharges apply to remote areas:

• Tung Chung, Sunny Bay, Park Island, Ma Wan $200
• Discovery Bay $300
• Outlying Islands Separate quotation

Stair charges are as follows:

• Ground floor to first floor: Free.
• From the first floor onwards, a $50 charge applies per floor.
• Actual floor and cost will be based on on-site conditions and installer evaluation.

6. Accessories and Additional Charges

The following fees will be collected by the installer on-site:

• Old door frame accessories $200
• Double door accessories $300
• Lithium battery (large) $500
• Lithium battery (small) $300
• Round decorative cover (to cover old lock holes with a diameter less than 25mm, per unit) $50
• Old hole screw cover $50

If other accessories are required or additional work is needed during the installation process, related costs will be quoted separately and explained to the customer before construction.

7. Responsibility and Other Matters

• Customers are responsible for providing accurate door and site information before installation; if additional work is required due to incomplete information or discrepancy with on-site conditions, related costs will be calculated separately.
• Unless otherwise provided by applicable law, Lockin shall not be liable for personal injury, property loss, or product damage caused by customer misuse, unauthorized modification, improper maintenance, or other reasons not attributable to our company.
• Lockin reserves the right to amend this installation service notice and related charges. The latest arrangements will be subject to our company's announcement or notification.
• If you have any questions or need further inquiries, please contact Lockin customer service.

By confirming the installation service appointment, the customer acknowledges having read, understood, and agreed to the above installation service notice and related fee arrangements.