Refund policy

Order Changes/Cancellations

• Requests must be made within 24 hours of order confirmation; late requests may incur fees.
• Contact customer service via WhatsApp (+852 9754 3660) with order number and confirmation email screenshot.
• Service hours: Mon–Fri 09:00–18:00, Sat 09:00–12:00 (closed Sundays and public holidays).
• Installation rescheduling/cancellation requires 2 business days’ notice; a HK$400 fee applies for late changes or unsuccessful installations.
• We reserve the final decision-making authority.