Shipping policy

Delivery Service

• The following are standard charges. Final fees may vary based on order details:

1. Basic delivery fee is HKD $100 per product.
2. Delivery to Tung Chung/Ma Wan/Park Island incurs an additional HKD $200 per product; delivery to Discovery Bay/Lantau Island incurs an additional HKD $400 per product.
3. Free delivery is offered for designated free-shipping products (excluding Tung Chung, Ma Wan, Park Island, Discovery Bay, and Lantau Island).
4. Delivery is only available within the Hong Kong Special Administrative Region.

• Products with installation service will be delivered by the assigned installer on the installation date. Please refer to the "Installation Service" section.
• Free maintenance for certain smart door locks is only valid if installed by our authorized technicians. Please purchase the installation service together with the product.
• In-stock items are processed within 3 working days after order confirmation, with an estimated delivery within 14 working days.
• Delivery services are suspended and rescheduled during Typhoon Signal No. 8 or above or Black Rainstorm Warning.
• Delivery may be reasonably extended due to natural disasters or force majeure, for which no compensation will be provided.
• Additional charges will apply if incorrect information is provided or no one is available to receive the delivery.
• Our company reserves the final right of decision.