Shipping policy

Delivery Service

• The following are standard charges. Final fees may vary based on order details:

  1. Basic delivery fee is HKD $100 per product.
  2. Delivery to Tung Chung/Ma Wan/Park Island incurs an additional HKD $200 per product; delivery to Discovery Bay/Lantau Island incurs an additional HKD $400 per product.
  3. Free delivery is offered for designated free-shipping products (excluding Tung Chung, Ma Wan, Park Island, Discovery Bay, and Lantau Island).
  4. Delivery is only available within the Hong Kong Special Administrative Region.

• Products with installation service will be delivered by the assigned installer on the installation date. Please refer to the "Installation Service" section.
• Free maintenance for certain smart door locks is only valid if installed by our authorized technicians. Please purchase the installation service together with the product.
• In-stock items are processed within 3 working days after order confirmation, with an estimated delivery within 14 working days.
• Delivery services are suspended and rescheduled during Typhoon Signal No. 8 or above or Black Rainstorm Warning.
• Delivery may be reasonably extended due to natural disasters or force majeure, for which no compensation will be provided.
• Additional charges will apply if incorrect information is provided or no one is available to receive the delivery.
• Our company reserves the final right of decision.


Installation Service

• Applicable only to our smart door locks, provided by our authorized installers, and limited to the Hong Kong Special Administrative Region.
• Our customer service will contact you within 3 working days after order submission to verify details and schedule installation.
• Installation must be scheduled at least 10 working days in advance and completed within 45 days after order placement. Failure to do so will result in forfeiture of the installation fee without refund.
• Changes or cancellations require at least 2 working days' notice; otherwise, a $400 administrative fee will be charged.
• Installation includes removal of the old lock, installation of the new lock, and basic testing. It does not cover electrical wiring, sockets, or other modifications.
• Remote area surcharge (Mid-Levels, Discovery Bay, Ma Wan, Tung Chung, village houses, locations beyond a 15-minute walk from MTR stations): $200.
• Outlying Islands: Service not available.
• For buildings without elevators, an additional $50 per floor stair charge applies.
• The following fees will be collected on-site by the installer:

  1. Extended strike plate for old doors: $150
  2. Light shield: $300
  3. 100mm stainless steel light shield for lock center: $400
  4. Double door installation fee with strike plate: $300

• If immediate signing is not possible, the installer will leave a record and accessories, and take photos as evidence. Responsibilities of both parties are deemed fulfilled.
• Accurate information must be provided as per the installation assessment. Otherwise, the installation fee will not be refunded.
• If installation cannot be completed due to customer-related reasons, the installation fee is non-refundable, and subsequent changes or cancellations may incur an administrative fee.
• Installation services are suspended during Typhoon Signals and Rainstorm Warnings. Rescheduling will not incur additional charges.
• Installation dates may be rescheduled due to natural disasters or force majeure, for which no compensation will be provided.
• Our company reserves the final right of decision.

Warranty Service

• Please register your product warranty on our website after purchase.
• All products purchased from this website come with a 2-year limited warranty (calculated from the sales invoice date).
• Warranty coverage is limited to Hong Kong and Macau. Remote areas may incur additional charges; please refer to the "Installation Service" section for details.
• The following are not covered under warranty: human damage, misuse, improper maintenance, usage not in accordance with instructions, use of non-specified batteries, unauthorized modifications, damage from natural disasters, normal wear and tear, issues caused by outdoor or semi-outdoor installation, damage due to extreme temperatures or humidity, and damage from forced entry or vandalism.
• Products purchased from authorized channels must be installed by designated installers to receive free warranty. Self-installation voids coverage.
• Warranty repairs must use genuine or authorized parts from our company. Unauthorized repairs will void the warranty.
• Our company reserves the final right of decision.