Terms of service

Terms of Use

By accessing and/or using this website (easylock.com.hk), you acknowledge that you have read, understood, and agree to comply with all of the following terms. Due to practical constraints, the Company reserves the right to revise or amend the content of this website (including but not limited to prices, promotional activities, delivery services, installation services, warranty services, etc.) and related terms and conditions at any time without prior notice. Any amendments shall take effect immediately upon announcement. In the event of any dispute, the Company reserves the right of final decision.

Disclaimer

The information provided on this website is for reference only. Although the Company strives to ensure the accuracy of the information, errors or omissions may exist, and the information may not be updated in a timely manner. To the extent permitted by applicable law, the Company does not guarantee that product descriptions and content are absolutely accurate or complete, and assumes no legal liability arising from errors or omissions.

The Company reserves the right to correct or update website information at any time without notice. If an error involves pricing or availability, the Company reserves the right to cancel or refuse to accept confirmed orders. Thank you for your understanding.

Intellectual Property

The Company owns all intellectual property rights to all data, content, and materials on this website, including patents, trademarks, designs, text, images, videos, advertisements, etc., which are protected by law. Without written consent, no person may reproduce, modify, distribute, sell, or use them for any other purpose in any form.

General Terms and Conditions

  • Orders submitted on the website will be processed within 3 working days (Monday to Friday, excluding public holidays).
  • All prices are quoted in Hong Kong Dollars (HKD), and dates and times are based on Hong Kong time zone.
  • Delivery and installation services are limited to the Hong Kong Special Administrative Region and are subject to relevant terms and conditions. Please refer to "Delivery Service" and "Installation Service" for details.
  • Payment must be made using credit cards accepted by the Company (MasterCard, VISA, American Express, UnionPay). Other payment methods are not accepted without written consent.
  • After order confirmation, you will receive a confirmation email. Please check your spam/junk folder.
  • If you do not receive a confirmation email or contact, please contact customer service via WhatsApp (+852 9745 3660) during office hours.
  • After payment confirmation, orders cannot be changed, cancelled, or refunded unless stipulated by the Company or agreed in writing. Please refer to "Order Changes/Cancellations" for details.
  • Orders may be cancelled and refunds arranged if products are out of stock or other issues arise (credit card processing fees are not covered).
  • Before placing an order, you must complete the "Installation Assessment Form" and submit it via WhatsApp to ensure that door dimensions and models meet installation requirements. Otherwise, additional fees may apply for changes or cancellations.
  • Products purchased on this website enjoy free warranty under specified terms. Please refer to "Warranty Service" for details.
  • Arrival and installation dates for pre-order items are for reference only. Orders containing both pre-order and in-stock items will be processed only after all items have arrived. If you wish to receive in-stock items earlier, please place separate orders.
  • The Company reserves the right of final decision.

Order Changes/Cancellations

  • If you wish to change or cancel an order after confirmation, you must apply within 24 hours. Applications after this period will not be accepted, and an administrative fee may be charged.
  • To apply, please contact customer service via WhatsApp (+852 9745 3660) and provide your order number, a screenshot of the confirmation email, and contact information.
  • Customer service office hours: Monday to Friday 09:00–18:00, Saturday 09:00–12:00, closed on Sundays and public holidays.
  • Changes or cancellations of installation must be notified at least 2 working days in advance; otherwise, an administrative fee will be charged. If the technician arrives but installation cannot be completed, a visitation fee will apply.
  • Administrative fees charged without consent do not include installation service terms. Please refer to "Installation Service" for details.
  • The Company reserves the right of final decision.

For BOSCH fees, please refer to BOSCH Installation Instructions.
For Lockin fees, please refer to Lockin Installation Instructions.

Return/Exchange Service

  • Returns and exchanges are accepted only for product quality issues. Non-quality issues are not eligible for return or exchange.
  • Please inspect the outer packaging before signing for delivery. If the outer packaging is severely damaged, please refuse delivery on the spot and contact us. We will resend the product.
  • Do not open the box yourself after receiving the goods. Installation personnel will open and inspect the product with you at the time of installation to confirm that the product is intact.
  • Returns or exchanges are not accepted for any damage caused by human factors.
  • Exchanges due to personal reasons (e.g., dissatisfaction with color) are not accepted. Please confirm the color before placing your order.
  • Under any circumstances, the Company reserves the right to refuse returns or exchanges.

Delivery Service

  • The following are general charges. Final prices may be adjusted based on order details:
    • Basic delivery fee is HKD $100 per product.
    • Delivery to Tung Chung/Ma Wan/Pak Lai Wan incurs an additional charge of HKD $200 per product; delivery to Discovery Bay/Lantau Island incurs an additional charge of HKD $400 per product.
    • If you purchase designated products with free shipping, you can enjoy free delivery for that product (excluding Tung Chung, Ma Wan, Pak Lai Wan, Discovery Bay, and Lantau Island).
    • Delivery scope applies only to the Hong Kong Special Administrative Region.
  • Products with installation service will be delivered by designated installation technicians on the installation day. Please refer to "Installation Service" for details.
  • Some smart door locks must be installed by Company-approved technicians to enjoy free warranty. Please purchase together with installation service.
  • In-stock items will be processed within 3 working days after order confirmation and are expected to be delivered within 14 working days.
  • Delivery services will be suspended and delayed when Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning is in effect.
  • Delivery periods may be reasonably extended due to natural disasters or force majeure events. No compensation will be provided.
  • If you provide incorrect information or no one is available to receive the goods, you shall bear the additional costs.
  • The Company reserves the right of final decision.

Installation Service

  • Applicable only to the Company's smart door locks, provided by Company-approved installation technicians, and limited to the Hong Kong Special Administrative Region.
  • Customer service will contact you within 3 working days after order submission to verify details and schedule installation.
  • Installation must be scheduled at least 10 working days in advance and should be completed within 45 days after placing the order. Failure to do so will be deemed as forfeiture of installation rights, and installation fees are non-refundable.
  • Installation includes removal of old locks, installation of new locks, and basic testing. It does not include electrical wiring, sockets, or other engineering work.
  • Changes or cancellations after scheduling must be notified at least 2 working days in advance; otherwise, an administrative fee will be charged.
  • Additional fees for remote areas, stairs, and accessories will apply for installation.
  • If immediate signing is not possible, the technician will leave records and accessories, and take photos as evidence. Both parties' responsibilities will be deemed completed.
  • Accurate information must be provided according to the installation assessment before installation; otherwise, installation fees are non-refundable.
  • If installation is not completed due to personal reasons, installation fees are non-refundable, and subsequent changes or cancellations may incur administrative fees.
  • Installation will be suspended during tropical cyclones and rainstorm warnings. Rescheduling will not incur additional charges.
  • Installation dates may be changed due to natural disasters or other force majeure events. No compensation will be provided.
  • The Company reserves the right of final decision.

For BOSCH fees, please refer to BOSCH Installation Instructions.
For Lockin fees, please refer to Lockin Installation Instructions.

Warranty Service

  • After purchasing a product, please register for warranty on the website.
  • All products on this website come with a 2-year limited product warranty service (calculated from the date of the sales invoice).
  • Warranty service is limited to within Hong Kong and Macau. Additional fees apply for remote areas. Please refer to "Installation Service" for details.
  • The following situations are not covered under free warranty: human-caused damage, misuse, improper maintenance, failure to use according to the instruction manual, use of non-designated batteries, unauthorized repair or modification, damage caused by natural disasters, normal wear and tear, issues caused by outdoor or semi-outdoor installation, damage caused by abnormally high temperature or humidity environments, damage caused by violent prying or destruction of locks.
  • Products purchased through officially authorized channels must be installed by technicians designated by the authorized channel to enjoy free warranty. Self-installation is not covered.
  • Warranty repairs must use original or authorized parts from the Company. Products repaired by unauthorized parties are not covered under warranty.
  • The Company reserves the right of final decision.

For BOSCH warranty details, please refer to BOSCH Warranty Service Terms.
For Lockin warranty details, please refer to Lockin Warranty Service Terms.