To protect customer rights and interests, after purchasing BOSCH products, please complete product warranty registration on this website and properly keep the official purchase receipt and warranty card for verification when warranty services are provided in the future.

1. Product Limited Warranty

• Products purchased through official BOSCH or authorized sales channels are eligible for a 2-year product limited warranty service, calculated from the date on the official sales invoice.
• If a valid purchase receipt, warranty card, or other valid proof of purchase cannot be provided, BOSCH reserves the right to use the product serial number, production date, or other information as the basis for determining the warranty period.
• Warranty service is only applicable to Hong Kong and Macau regions. Additional charges may apply for services in remote or designated areas. For details, please refer to the relevant arrangements for "Installation Services" and "Repair Services."

2. Installation and Eligibility for Free Warranty

• Products purchased through official BOSCH or authorized sales channels must be installed by BOSCH, agent technicians, or designated authorized service providers to be eligible for relevant free warranty services.
• If customers install products themselves, or if installation is performed by individuals, companies, or service providers not authorized by BOSCH, BOSCH reserves the right to refuse to provide free warranty services.
• Damages or malfunctions caused by improper installation, installation environments that do not meet product requirements, alterations to original door bodies or electrical systems, and other installations not authorized by BOSCH are not covered by the free warranty.
• Smart lock installation must comply with product specifications, user manuals, and on-site installation conditions. If the product fails to operate normally due to door body structure, power supply system, network environment, or other on-site factors, separate charges may apply for related handling.

3. On-site Repair Service for Smart Locks

• Smart locks installed on-site by BOSCH agent technicians or authorized service providers are eligible for one year of free on-site repair service, including labor fees and specified parts costs resulting from product malfunctions.
• During the second year of the warranty period, if an on-site inspection or repair is required, the following fees will be charged at BOSCH's discretion: On-site service fee: HKD 400; Parts costs: calculated based on actual replacement parts and repair situation; Remote area surcharge: separately charged based on the actual service location.
• If the smart lock was not installed by a BOSCH agent technician or authorized service provider, even if the product is still within the 2-year warranty period, customers will be charged HKD 400 for each on-site inspection or repair request, and parts costs will be charged separately as needed.
• After the repair personnel complete the inspection, if the cause of the malfunction falls under situations not covered by the warranty as listed in these terms, the customer must bear the relevant on-site fee, inspection fee, labor fee, parts cost, and other necessary expenses.
• Customers are requested to ensure that there is someone present at the site to receive the repair personnel during the scheduled appointment slot. If the repair personnel arrive and cannot gain access, they will wait for a short period at their discretion; if the waiting time is exceeded, it will be considered a temporary rescheduling, and the customer must make another appointment and pay an administrative fee of $400.
• Rescheduling must be requested at least two working days in advance. Late requests will be considered temporary rescheduling, and customers must make another appointment and pay an administrative fee of $400. This rule also applies if rescheduling is due to reasons not attributable to our company. If services are canceled after the installation personnel have arrived, an on-site fee of $400 will be charged.

4. Other Charges

• Remote area fee (Mid-levels, Discovery Bay, Ma Wan, Tung Chung, village houses, locations more than 15 minutes walk from MTR stations): $200
• Outlying Islands: No service provided
• Staircase fee (from first floor) per floor: $50

Changes or cancellations of installation require 2 working days' notice, otherwise additional charges will apply:

• No prior notice: Administrative fee $400
• Installer unable to install on arrival: On-site fee $400

The following fees are collected by the installer on-site:

• Extended strike plate for old doors: $150
• Cover plate: $300
• 100mm stainless steel cover plate for lock center: $400
• Double door (parent-child door) installation fee plus strike plate: $300

5. Situations Not Covered by Free Warranty

The following situations are not covered by the free warranty service:

• Damage caused by human error, accidental collision, drops, impacts, or improper use;
• Failure to use the product in accordance with the product manual, installation instructions, or safety guidelines;
• Malfunctions caused by negligence, misuse, abuse, or improper maintenance;
• Use of batteries, power supplies, accessories, or consumables not specified or approved by BOSCH;
• Damage caused by self-disassembly, repair, modification, reinstallation, or replacement of product parts;
• Damage caused by repairs performed by individuals, companies, or service providers not authorized by BOSCH;
• Damage caused by violent prying, destruction, theft, intentional damage, or other illegal acts;
• Damage caused by fire, flood, lightning, heavy rain, typhoons, earthquakes, or other natural disasters;
• Malfunctions caused by unstable voltage, power failure, leakage, abnormal power supply, or network problems;
• Problems caused by installing or using the product outdoors, semi-outdoors, or in environments exposed to rain or direct sunlight;
• Damage caused by using the product in high temperature, high humidity, salt spray, corrosive gases, dust, or other environments that do not meet product specifications;
• Operational problems caused by door deformation, door frame displacement, changes in lock installation position, or other reasons not inherent to the product itself;
• Normal wear and tear, cosmetic scratches, fading, and other appearance issues that do not affect the normal function of the product;
• Problems caused by incompatibility with third-party applications, smart home systems, network services, or mobile devices;
• Product serial number, warranty card, or other identification information that has been altered, damaged, or is unidentifiable.

6. Repair and Parts Arrangements

• Repairs within the warranty period must use original BOSCH parts or BOSCH-approved authorized parts.
• If the product has been repaired, disassembled, modified, or had parts replaced by unauthorized persons, BOSCH reserves the right to terminate or refuse to provide relevant warranty services.
• If the product requires parts replacement, the actual repair arrangements will depend on the product model, malfunction situation, parts availability, and on-site environment. Some parts, labor costs, transportation fees, or other service fees may be charged separately.
• Subject to legal and practical circumstances, BOSCH may choose to resolve warranty cases by repair, replacement with an equivalent product, or other appropriate means.

7. Applying for Warranty Service

When applying for warranty or repair service, customers must provide the following information:

• Valid purchase receipt or sales invoice;
• BOSCH warranty card;
• Product model and serial number;
• Installation address and contact information;
• Malfunction details and related photos or videos, if necessary.

If the customer fails to provide the required information, or if the product information does not match the purchase record, the processing time for warranty service may be extended, and BOSCH also reserves the right to require the customer to pay relevant inspection or service fees.

8. Other Terms

• Warranty service is only applicable to the original purchaser and the original registered product and is non-transferable, unless BOSCH agrees otherwise in writing.
• Warranty service does not cover any indirect losses resulting from product malfunction, including but not limited to property loss, business loss, rental loss, time loss, or other consequential losses.
• All on-site services must be booked in advance, and the actual service time will depend on technician availability, location, traffic, and parts supply.
• BOSCH reserves the final right to modify, interpret, and enforce these warranty service terms based on product model, sales channel, installation method, service region, and actual circumstances.
• If there is any inconsistency between these terms and the applicable laws of Hong Kong or Macau, the relevant applicable laws shall prevail.

9. Legal Disclaimer

Unless otherwise stipulated by applicable law, our company shall not be liable for any personal or property damage caused by mechanical failure or misuse. Our company reserves the right to amend this notice and related fees, and will publish them on the official website. Continued use of this service constitutes acceptance of the latest terms. In case of disputes, the courts of the Hong Kong Special Administrative Region shall have jurisdiction.