To ensure a smooth installation service for Lockin smart door locks, customers are requested to note the following before making a reservation and installation:

1. Installation Scope and Basic Requirements

• Basic installation service is only applicable to wooden doors.
• Basic installation includes wooden door installation and ensuring the normal operation of mechanical keys.
• For installation on door types other than wooden doors or doors made of other materials, a separate quotation will be provided.
• If the on-site condition of the door, door frame, or keyhole does not match expectations, the actual installation arrangements and costs will be based on an on-site assessment.
• The installation area must be kept clear. Avoid moving furniture or frequent entry and exit during construction to allow installation personnel to work.

2. On-site Installation Time

• Customers must ensure someone is present at the site during the reserved time slot to receive the installation personnel and allow them access to the work area.
• If installation personnel arrive and cannot proceed with the work due to no one being present, inability to access, or other reasons not attributable to our company, a $300 on-site fee will be charged.
• If a rescheduling of the installation date is required, the customer must make a new reservation, and the relevant fees and arrangements will be subject to our company's notification.

3. Changes and Cancellations of Installation

• Customers who need to change a confirmed installation date must notify our company at least two working days before the installation date.
• For late changes or cancellations, a $300 administrative fee will be charged.
• If rescheduling is required due to severe weather, including black or red rainstorm warnings, Typhoon Signal No. 8 or above, or extreme weather warnings, our company will arrange an alternative installation date with the customer.
• The actual arrangements for rescheduling due to weather will depend on weather and traffic conditions.

4. Construction and Installation Precautions

• Wood chips, dust, and other waste may be generated during construction. The installation service does not include relevant cleanup; customers are kindly requested to arrange cleanup themselves.
• Installation personnel are only responsible for the basic installation of the smart door lock and operational instructions.
• If additional modifications, use of special accessories, or handling of non-standard door bodies are required, relevant costs will be quoted separately.
• If the on-site environment or door condition is unsuitable for installation, installation personnel reserve the right to suspend or refuse construction to ensure product and user safety.

5. Surcharge for Remote Areas and Stairs

The following surcharges will apply to remote areas:

• Tung Chung, Sunny Bay, Discovery Bay (North), Ma Wan $200
• Discovery Bay (South) $300
• Outlying Islands Separate quotation

Stair fees are as follows:

• Ground floor to first floor: Free.
• From the first floor onwards, $50 will be charged per floor.
• The actual floor and fees will be based on the on-site environment and assessment by installation personnel.

6. Accessories and Additional Charges

The following fees will be collected by the installation personnel on-site:

• Extended strike plate for old doors $200
• Parent-child door accessory $300
• Lithium battery (large) $500
• Lithium battery (small) $300
• Round decorative cover (to cover old lock holes with a diameter smaller than 25mm, per piece) $50
• Old hole screw cap $50

If other accessories are required or additional work is needed during the installation process, relevant fees will be quoted separately and explained to the customer before construction.

7. Responsibilities and Other Matters

• The customer is responsible for providing accurate door body and on-site information before installation; if additional work is required due to incomplete information or inconsistencies with the on-site situation, relevant costs will be calculated separately.
• Unless otherwise provided by applicable law, Lockin shall not be liable for personal injury, property loss, or product damage caused by customer misuse, unauthorized modification, improper maintenance, or other reasons not attributable to our company.
• Lockin reserves the right to modify these installation service guidelines and related charges. The latest arrangements will be based on our company's announcements or notifications.
• If any provision of these guidelines is declared invalid or unenforceable, the other provisions of these guidelines shall remain unaffected and valid.
• In case of any dispute, Lockin reserves the right of final decision.
• These guidelines are to be interpreted in accordance with the laws of the Hong Kong Special Administrative Region. In the event of any dispute, the courts of the Hong Kong Special Administrative Region shall have jurisdiction.
• For any questions or further inquiries, please contact Lockin customer service at WhatsApp (852) 9745 3660.

By confirming the installation service appointment, the customer acknowledges that they have read, understood, and agreed to the above installation service guidelines and related charging arrangements.

To ensure a smooth Lockin smart door lock installation service, customers are kindly requested to note the following before booking and installation:

1. Installation Scope and Basic Requirements

• Basic installation service is only applicable to wooden doors.
• Basic installation includes wooden door installation and ensuring the normal operation of mechanical keys.
• For installation on door types other than wooden doors or doors made of other materials, a separate quotation will be provided.
• If the on-site door body, door frame, or keyhole situation does not match expectations, the actual installation arrangement and cost will be subject to on-site assessment.
• The installation area must be kept clear. Avoid moving furniture or frequent entry and exit during construction to facilitate the work of the installers.

2. On-site Installation Time

• Customers must ensure someone is present to greet the installers within the scheduled time slot and allow installers access to the work area.
• If, upon arrival, the installers are unable to perform the work due to no one being present, inability to access the site, or other reasons not attributable to our company, a $300 on-site fee will be charged.
• If rescheduling the installation date is required, customers must make a new appointment, and the relevant fees and arrangements will be subject to our company's notification.

3. Change and Cancellation of Installation

• Customers who need to change a confirmed installation date must notify our company at least two working days before the installation date.
• Late changes or cancellations will incur a $300 administrative fee.
• If rescheduling is necessary due to inclement weather, including Black or Red Rainstorm Warnings, Typhoon Signal No. 8 or above, or Extreme Weather Warnings, our company will arrange an alternative installation date with the customer.
• The actual arrangements for rescheduling due to weather will depend on the weather and traffic conditions.

4. Construction and Installation Notes

• Wood chips, dust, and other waste may be generated during construction. The installation service does not include related cleanup; customers are responsible for arranging their own cleanup.
• Installers are only responsible for the basic installation of the smart door lock and operational instructions.
• If additional modifications, use of special accessories, or handling of non-standard door bodies are required, a separate quotation will be provided for the relevant costs.
• If the on-site environment or door condition is unsuitable for installation, installers reserve the right to suspend or refuse construction to ensure product and user safety.

5. Surcharge for Remote Areas and Stairways

A $300 surcharge will apply to the following remote areas:

• Discovery Bay, Cheung Chau, Peng Chau, Southern Lantau Island, including Mui Wo, Tong Fuk, Tai O, etc.

Surcharges for other remote or outlying island areas will be determined based on the actual address and quoted separately as per the situation.

Stairway surcharge arrangements are as follows:

• Village house ground floor to second floor: Free
• Third floor: $100
• Above the third floor: Starting from the fourth floor, an additional $50 will be charged for each subsequent floor.
• The actual floor and associated fees will be determined by the on-site environment and assessment by the installers.

6. Accessories and Additional Charges

The following fees will be collected by installers on-site:

• Extended strike plate accessory for old doors: $200
• Double leaf door accessory: $300
• Lithium battery (large): $500
• Lithium battery (small): $300
• Round decorative cover (to cover old keyholes with a diameter less than 25mm, per piece): $50
• Old hole screw cover: $50
• 100mm metal panel: $550
• Door decorative panel or metalwork: Quoted separately

If other accessories are required or additional work is performed during installation, the relevant fees will be quoted separately and explained to the customer before construction.

7. Responsibilities and Other Matters

• Customers are responsible for providing accurate information about the door body, door frame, keyhole, and on-site environment before installation. If additional work is required due to incomplete information provided by the customer or discrepancies with the actual on-site situation, relevant fees will be calculated separately.
• If the on-site environment or door condition is unsuitable for installation, to ensure product and user safety, installers reserve the right to suspend or refuse construction.
• Installers are only responsible for the basic installation of the smart door lock and operational instructions. If additional modifications, use of special accessories, installation of door decorative panels, metalwork, or handling of non-standard door bodies are required, relevant fees will be quoted separately and explained to the customer before construction.
• Lockin reserves the right to modify the charges and related arrangements for this installation service. The latest arrangements will be based on announcements or notifications from our company.
• If any provision of this notice is declared invalid or unenforceable, the remaining provisions of this notice shall remain unaffected and in full force and effect.
• In case of any dispute, Lockin reserves the right of final decision.
• This notice shall be interpreted in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region.
• For any questions or further inquiries, please contact Lockin Customer Service via WhatsApp (852) 9745 3660.

By confirming the booking for installation service, the customer acknowledges having read, understood, and agreed to the above installation service notice and related fee arrangements.