常見問題

1. What unlocking methods does this Bosch electronic door lock support?

The product usually supports fingerprint, facial recognition, password, temporary password, smart card, and mechanical key unlocking.

2. How to set a temporary password for visitors?

You can set a temporary password through the supporting mobile app, which allows convenient visitor access and you can set a valid time period.

3. What should I do if fingerprint or facial recognition fails to recognize?

It is recommended to clean the fingerprint sensor panel or re-register fingerprint/facial data. If problems persist, try restarting the lock or contact after-sales service.

4. What to do when the electronic lock battery runs out?

The lock generally uses a 5000mAh lithium battery and provides a low-battery alert. You can power it via a USB-C port using an emergency external power supply.

5. Is there maintenance service for the lock? How long is the warranty?

Authorized dealers generally offer a 2-year limited warranty, including free onsite repair service during the first year (with authorized installation).

6. What if the lock cannot be unlocked or the system malfunctions?

Use the mechanical key as a backup. If the problem continues, contact an authorized service center for inspection and repair.

7. Does it support virtual password? How to use it?

Virtual passwords are supported. You can enter multiple random digits before or after the correct password to prevent theft of the password by observers.

8. What are the installation considerations?

Installation by authorized technicians is recommended to ensure the door thickness meets requirements (40-100mm) and that the door opening direction matches.

9. Does extreme temperature or humidity affect the lock?

The device can operate between -10°C to +55°C and humidity 0-93% RH (non-condensing). However, avoid extreme environments.

10. Does the mobile app support remote control and visitor management?

The app supports remote authorization, lock status monitoring, temporary passwords, and calling functions.

11. How to reset lock passwords or fingerprint data?

Refer to the user manual for specific instructions. Usually, re-setting can be done on the inner panel of the lock.

12. Does the lock have anti-tampering or security alarm features?

Some models are equipped with anti-tampering alarms that trigger when illegal attempts occur.

13. What are the fees for repairs or part replacements?

For non-authorized installations, an on-site inspection fee of about HKD 400 applies during the warranty. Beyond warranty, costs are quoted separately.

14. Will lock data be lost after power failure?

The lock usually has internal memory to save user data. Charge or replace the battery as soon as possible when low.

15. How secure is the facial recognition feature?

It uses 3D facial recognition technology to enhance security and prevent spoofing with photos or videos.

16. What to do if the lock suddenly freezes or becomes unresponsive during use?

Try resetting the lock or power cycling it. If unresolved, contact customer service or professional repair.

17. Does it support dual authentication unlocking?

Some models support dual verification such as password plus fingerprint to enhance security.

18. How to maintain the electronic lock to extend its lifespan?

Regularly clean sensor areas and handles, avoid heavy impacts, and prevent over-discharging the battery.

19. How to perform software upgrades?19. How to perform software upgrades?

Usually upgrades are notified through the app and can be performed via the app to keep the system secure and up-to-date.

20. What if remote unlocking* or communication fails?

Check network connection and app status. Restart the lock if necessary or contact support.

*Remote unlocking is not an inherent function of Bosch locks but is provided via the Tuya Smart APP. Users can choose whether to enable this feature. Please refer to the Tuya Smart APP for detailed functions and privacy policy.